Terms of purchase – other flight services

The price of the airline ticket on international Israir flights (Code 6H) does not include baggage carriage services, the selection of standard or preferred seats, on-board meals and other flight services, and the passenger may add any of the above services in exchange for an additional fee through the My Israir website, or through the call center (during standard business hours), and subject to the conditions listed below:

A. Changes made after checked baggage is purchased on international flights:

Any changes made after the aforementioned service is added to the airline ticket will be subject to cancellation conditions under the Consumer Protection Law, 1981 (hereinafter: the "Consumer Protection Law”). However, if the reservation does not fall under the definitions and conditions set forth in the Consumer Protection Law, a passenger who seeks to cancel the above service will be charged cancellation fees as follows:

1. Up to 21 business days before the round trip’s commencement – cancellation fees in the amount of 35% of service costs.

2. 14-21 business days before the round trip’s commencement – cancellation fees in the amount of 50% of service costs.

3. 7-14 business days before the round trip’s commencement – cancellation fees in the amount of 75% of service costs.
4. Between 7 business days and 24 hours before the round trip’s commencement – cancellation fees in the amount of 90% of service costs.
5. Less than 24 hours before the service’s provision - cancellation fees in the amount of 100% of service costs.

B. Baggage costs at the airport:

First suitcase (maximum weight: 23 kg) – $80 at airports in Israel and EUR 77 at airports abroad.

Excess weight in any suitcase on an Airbus plane from 24 kg to 32 kg – $60 at airports in Israel and EUR 57 at airports abroad.

Second suitcase (up to 23 kg) - $90 at airports in Israel and €87 at airports abroad.

3-5 suitcases - $120 per piece of luggage at airports in Israel / EUR 117 euros at airports abroad for each additional piece of luggage.

C. Carriage of dogs and cats:

The only animals allowed on Israir planes (under the restrictions stipulated below) are cats and dogs. No other animal may be carried under any conditions or restrictions.
Up to two pets can be brought to the passenger cabin under the following restrictions:
Pets allowed on international flights must have vaccination certificates, blood tests and entry permits issued by relevant authorities at the intermediate destination or final destination.
Carrying an animal to Israel from abroad is subject to the procedures of the Israeli Veterinary Service.
Passengers are required to review the procedures and meet all pertinent requirements.
Animals that exhibit clear and visible signs of illness will not be allowed on the plane.
The captain may remove an animal from the plane if the animal causes a disturbance or notably bothers the passengers.
Animals (dogs and cats only) weighing up to 8 kg (including their containers) will only be allowed in the passenger compartment together with an accompanying passenger, provided that they are carried in a soft and well-ventilated cage, and that each animal is confined to a container whose dimensions do not exceed 40x2140 cm, and that it can be stored under the seat in front of the passenger and the booking representative must be informed of this beforehand.
A passenger arriving at the airport without a standard bag will be offered to buy a bag for an additional fee (at Israeli locations only).
Up to two pets can be carried in one cage, provided that their total weight including the cage does not exceed 8 kg, and that they can stay inside together without disturbing the passengers.
Animals (pets) weighing more than eight kg (including their container) will not be allowed on board under any circumstances, including the hold.
Service animals (e.g., guide dogs for passengers) may board the passenger compartment free of extra charge.
A trainer’s service animal may board the passenger cabin without extra charge, but a certified trainer's certificate or confirmation that the dog is being trained as a service animal must be presented during the booking process.

D. Carriage of Sports Equipment:

Any passenger who wishes to carry sports equipment (e.g., snowboards, surfboards, etc.), must pack the equipment in a way that protects it, and allow it to be carried in the hold together with other baggage, and is required to sign release form. Motorized surfboards may not be carried on board.

International flights

Up to 20 kgs - $70 to airports in Israel/ EUR 60 to airports abroad (regardless of additional weight carried by the passenger).
Over 20 kgs - $80 to airports in Israel / EUR 80 to airports abroad (regardless of additional weight carried by the passenger).

E. Carriage of musical instruments:

Any passenger who wishes to carry musical instruments (e.g., guitars, etc.), must pack the equipment in a way that protects it, and allow it to be carried in the hold together with other baggage, and is required to sign release form. If the item is carried in the hold, the passenger will be charged according to the excess luggage price list. If hold carriage is not possible due to potential damage to the instrument, the passenger will be required to purchase an additional seat for the instrument, provided it is secured in a way that will not pose an obstacle in case of an evacuation. If the musical instrument is of exceptional size, Israir must be informed of this fact during the booking process.

F. Purchase of regular seats

International flights

A passenger may pre-purchase regular seating services on Israir international flights (Code 6H) subject to availability at the time of booking, and, at any stage after the reservation, up to 10 hours before the flight, at $15 per passenger per flight (per one-way flight), such that they may choose a seat from among the remaining available seats when adding the service, and in view of the fact that prices may change depending on the type of seat in question, its location on the plane and the time of the booking, and all at Israir's sole discretion. Domestic flights: the cost of this service is 10 NIS per passenger per one-way flight. Booking is reserved via the Website’s “Personal Zone” up to 24 hours before the flight.

Domestic flights

The cost of the service is NIS 30 per passenger per direction and the order will be made through the personal area on the website up to 24 hours before the flight or when making the order on the website.

Any changes made after adding the aforementioned service to the flight ticket will be subject to the cancellation conditions in the Consumer Protection Law, 1981 (hereinafter - the "Consumer Protection Law"), but in the event that the order does not fall under the definitions and conditions set forth in the Consumer Protection Law, a passenger will be charged who will request to cancel the above service with a cancellation fee according to the following breakdown:

1. Up to 4 business days before the outbound flight - cancellation fee of 75% of service costs.
2. Fewer than 4 business days and up to 24 hours before service provision - cancellation fee of 90% of service costs.
3. Fewer than 24 24 hours before service provision - cancellation fee of 100% of service costs.

F. Purchase of preferred seats

International flights

A preferred seat is a reserved seat in a specific part of the plane and/or a seat with extra legroom due to it being next to the exit or partitions.

A passenger may pre-purchase preferred seating services on international Israir flights (Code 6H) subject to availability at the time of booking, and, at any stage after the reservation, up to 10 hours before the flight, at $50 per passenger per one-way flight at airports in Israel and EUR 48 per one-way flight at airports abroad, and in view of the fact that prices may change depending on the type of seat in question, its location on the plane and the time of the booking, and all at Israir's sole discretion.

Domestic flights

The cost of the service is NIS 30 per passenger per direction and the order will be made through the personal area on the website up to 24 hours before the flight or when making the order on the website.

For your information, under the Aviation (Operation of Aircraft and Flight Rules) Regulations, 5742-1981, only passengers who are qualified to provide assistance in cases of emergency may sit near the emergency exits. Therefore, a passenger who, due to their condition, may delay other passengers during an evacuation or who might hinder the work of crew members, will not sit near an exit seat, including any of the following:

A passenger suffering from a conspicuous physical or mental disability, which will make it difficult for them to move quickly if required.

A passenger with a significant hearing or visual impairment, which prevents them from understanding instructions given in writing or verbally without difficulty.

A passenger who, due to their age or illness, is frail in a way that will make it difficult for them to move quickly.

A passenger who, due to their size, would find it difficult to move quickly or reach and pass through the nearest emergency exit.

A passenger under 70 years of age.

A child under the age of 12, whether accompanied or alone.

Pregnant women.

A passenger who was deported, denied entry or detained.

In light of the above, the aforementioned types of passengers may not reserve and/or sit in seats next to the emergency exit. If a passenger books a seat next to an emergency exit notwithstanding the above, the seat reservation will be canceled and they will be assigned a new seat, and they will not be entitled to any compensation for this change or a refund of the amount paid for the aforementioned seat.

Purchase of premium seats - international flights

A premium seat is a reserved seat in a specific part of the plane and/or a seat with greater legroom (rows 1 and 2 – provided the flight includes premium seats).
A passenger may pre-purchase preferred seating services on international Israir flights (Code 6H) subject to availability at the time of booking, and, at any stage after the reservation, up to 10 hours before the flight, at $120 per passenger per one-way flight at airports in Israel and EUR 117 per one-way flight at airports abroad, and in view of the fact that prices may change depending on the type of seat in question, its location on the plane and the time of the booking, and all at Israir's sole discretion.

Purchase of premium seats - domestic flights

The cost of this service is 59 NIS per passenger per one-way flight. Booking is reserved via the Website’s “Personal Zone” up to 24 hours before the flight or upon booking on the Website.

Israir reserves the right to cancel a premium seat reservation at any time and reassign such seats, including after the passenger has boarded the plane. Israir may cancel the reservation of a single premium seat and reassign it at any time, even if this premium seat is part of the reservation of multiple premium seats. Premium seat cancellation and seat reassignment may be required on operational, safety, security or other reasonable grounds.

It is hereby clarified that the cancellation of premium seat assignments at the initiative of Israir (only) will entitle the passenger to another seat at the sole discretion of Israir, and to a refund of the amount paid by the passenger for the preferred seat (unless the cancellation was due to any failure to comply with the requirements of the above regulations at the time of seating). The passenger will not be entitled to any other remedy other than the above.

Any changes made after adding the aforementioned service to the flight ticket will be subject to the cancellation conditions in the Consumer Protection Law, 1981 (hereinafter - the "Consumer Protection Law"), but in the event that the order does not fall under the definitions and conditions set forth in the Consumer Protection Law, a passenger will be charged who will request to cancel the above service with a cancellation fee according to the following breakdown:

1. Up to 4 business days before the outbound flight - cancellation fee of 75% of service costs.

2. Fewer than 4 business days and up to 24 hours before service provision - cancellation fee of 90% of service costs.

3. Fewer than 24 24 hours before service provision - cancellation fee of 100% of service costs.

On Airbus 320A flights that include premium seats, passengers may book seats in Rows 1 and 2. These seats are usually premium seats. Please note: preferred seats are not part of a different class of seats. The service provided to passengers in those seats is the standard service provided to all passengers.

Israir reserves the right to change the type of aircraft, and if the substitute aircraft does not have premium seats, the booked seats will not be available. Therefore, the reservation of a special/premium seat is not recommended for those who require such a seat for medical or other reasons.

Seat reservations are subject to the consent of the person who makes the reservation – in cases where it becomes impossible for any reason to allow them to sit in a reserved seat – to their being entitled to a refund as stated below and in accordance with the following procedures.
Refunds require notification via email (sent to the Company’s Customer Service) and a review by relevant parties.

G. Escort Attendant:

Domestic flights

This service is provided for children flying alone between the ages of 4 and 6 or to older children whose parents booked it for them. A flight attendant accompanies the child through all stages of the check-in and the duration of the stay on the plane until the delivery of the child at the destination station. The service entails a fee of NIS 377 per one-way flight and must be booked at least 48 hours before the flight. If the child has connecting flights, this service cannot be ordered.

International flights

This service is provided for children flying alone between the ages of 4 and 6 or to older children whose parents booked it. A flight attendant accompanies the child through all stages of the check-in and the duration of the stay on the plane until the delivery of the child at the destination station. The service entails a payment for an additional seat per one-way flight and must be booked at least 48 hours before the flight. If the child has connecting flights, this service cannot be ordered.

H. Unaccompanied children:

An unaccompanied child is a child who is flying alone between the ages of 6 and 12. A ground attendant will accompany the child from the check-in desk to the boarding gate, boarding process, their seat on the plane, and the destination – from the plane’s exit to the child’s handover at the destination.
This service must be ordered during the booking process and at least 48 hours before the flight. This service is available for children up to 16 years of age.

On international flights, the service entails a fee of $50 per one-way flight.
On domestic flights, the service entails a fee of NIS 50 per one-way flight.

Cancellation of remote transactions under the Consumer Protection Law:
“Remote Transaction” The sale of an asset or the provision of a service, in cases where the agreement is made pursuant to remote marketing, without the joint presence of the parties to the transaction.”
"Remote Marketing" - a message that is distributed by businesses to consumers via mail, telephone, radio, television, electronic communications of any kind, fax machine, catalogs or ads, or any similar means, for the purpose of entering into a transaction in the parties’ absence, and using one of the aforementioned means.
Under Section 14c(c) and section 14c(d)(2) of the Consumer Protection Law, in Remote Transactions, the client (who is not a business client) may cancel the transaction within 14 days of entering into the transaction or of receiving a document that contains the details of the transaction, whichever is later; With respect to senior citizens / new immigrants / people with disabilities that fulfill all the conditions listed in Section 14c1 of the Consumer Protection Law – within 4 months of the aforementioned date, provided that the date of cancellation does not fall within 7 days – which are not days of rest – prior to the date on which such service is to be provided (in this context, “non-rest days”: business days on weekdays, and excluding Saturdays or holidays).
In the event of cancellation in accordance with these provisions, within 14 days of Israir’s receipt of the notice of cancellation, the passenger will receive the prorated part of the transaction price that was paid by them, net of a cancellation fee not exceeding 5% of the transaction price per passenger or NIS 100 per passenger, whichever is lower (hereinafter: “Reduced cancellation Fee”), and Israir will cancel the passenger’s additional charges for the transaction (if any apply). If the transaction is effected by means of a credit card, the passenger will also be charged the credit card clearing fee charged by Israir. However, during the cancellation periods listed above (14 days or 4 months, as the case may be, which do not fall within 7 non-rest days before service provision), and to the extent that the cancellation resulted from a material discrepancy between the service and material details thereof that were provided in writing or as a result of a breach of a material obligation by Israir, the Reduced Cancellation Fee will not be charged. The right of cancellation in such a standard sale transaction will not apply to services that are fully rendered outside of Israel, including connection flights that follow flights that departed from Israel and that were provided by another airline. Moreover, the right of cancellation will not apply to a transaction paid by means of vouchers, gift cards or rechargeable magnetic cards.