Israir’s Baggage Policy

This policy applies to Israir flights only, whose numbers contain 3 digits, and does not apply to codeshare flights or flights not operated by Israir.

 

 

 

• Included in the ticket price.
• Passengers may take one carry-on, with a maximum size of 40*30*20 cm, into the cabin free of charge.
• The carry-on must be stored under the seat in front of the passenger.
• The carry-on allows the passenger to carry items necessary for the flight (such as travel documents, medications, wallet, keys, etc., wallet, keys, etc.)

Please note!
Other carry-on items, such as plastic bags, equipment or other bags, will be allowed on board. Each passenger shall be allowed to take one carry-on item only.
Israir offers passengers personal storage bags for an additional fee, which may be used to contain the excess bags. These bags will be labelled and shipped as hold baggage for an additional fee.
 

 

 

• Not included in ticket price.
• Passengers may take one carry-on with a maximum size of 55*50*25 cm and with a maximum weight of 10 kg.
• The dimensions include wheels, side pockets, etc. Any item exceeding the above weight and dimensions must be checked-in as hold baggage and paid for in accordance with the terms applicable to excess baggage.

Please note!
Due to limited storage space on board, the total number of carry-on luggage pieces allowed in the cabin is limited to approximately 50 units. Once this quota is reached, any additional hand luggage will be placed in the baggage hold and delivered to the baggage conveyor at the destination airport.
For the avoidance of doubt: paying for a trolley or large backpack does not guarantee that it will be stored in the cabin, and it may be tagged and loaded into the baggage hold.
Passengers are responsible for placing their carry-on luggage in the dedicated compartments above their seats.


Israir’s Hand Baggage Policy
Security checks of passengers’ hand baggage have become stricter, according to the directives of global security services.
The volume of the container may not exceed 100 ml (3.4 oz).
All items must be packed together in a plastic bag that can be opened and closed repeatedly.
The total content of the plastic bag may not exceed 1 liter.
Each passenger may carry one plastic bag only in their hand baggage.
Medications and special food products (such as baby food) may be carried outside the plastic bag, but must be presented at the security check and be accompanied by an appropriate medical certificate.

The detailed directives received from some of the foreign authorities responsible for enforcing this issue upon entering their respective country are provided below for your convenience.

* Bags must not contain and liquids and/or powders and/or crystals, such as:
1. beverages of any type;
2. shampoo;
3. cremes of any type;
4. tooth paste;
5. aerosols of any type;
6. liquid cosmetic products (such as perfume);
7. all types of salts;
8. powdery products;
9. medical grass.
These products can be purchased at the duty-free shops and left behind for pick-up upon return. Passengers not returning to Israel are requested to refrain from purchasing such items at the duty-free shops. Passengers who have a connecting flight and are unable to check-in additional pieces of baggage are requested to refrain from purchasing such duty-free items on board as well. Please note that additional checks may be conducted at the boarding gate, even after the completion of the above checks. The afore-mentioned restrictions do not apply to checked baggage; therefore, all the above items can be loaded in the cargo hold.

* Liquids/cosmetics permitted for carriage in hand baggage:
1. Baby food for accompanied infants;
2. Medications prescribed for the passenger;
3. Non-prescription medications necessary for the flight;
4. Liquid medication for diabetes patients;
5. Rigid hygiene products, such as rigid deodorant, lipstick, female hygiene products.
6. Wheelchairs and walking aids will be screened as pre-condition for their carriage.

* In addition, it is possible and recommended to carry the following items in the hand baggage:
1. Wallets containing money, credit cards, identity cards and passports;
2. Flight documents;
3. Prescription medications and medical equipment;
4. Glasses and sunglasses, without their protective case;
5. Containers for contact lenses, without the solution bottle;
6. Infant items: baby food, bottled milk, nappies, baby cream;
7. Hygienic products: tissue, handkerchiefs, female hygiene products;
8. Non-electronic house and car keys;
9. Mobile phone, camera, jewelry, and valuables which meet hand baggage criteria;

 

 

 

 

• Not included in ticket price.

• Any baggage that exceeds the dimensions and weight indicated above shall be deemed as checked-in baggage loaded in the cargo hold and require payment according to the rates published on the website, as may be updated from time to time.

• Maximum weight per piece of baggage: 23 kg

 

 

Baby buggy/stroller

All baby buggies or strollers (including Yoyo) will be loaded in the cargo hold and not be allowed into the cabin.

Buggies or strollers must be delivered at check-in or at the boarding gate.

 

 

For costs of baggage on international flights operated by Israir (3 digit flight numbers only), click here

For costs of baggage on domestic flights click here

 

 

Baggage allowance on international flights operated by other airlines

The terms of carriage of checked-in and cabin baggage (size and weight) on these flights are determined by the respective airline and may vary. Therefore, it is the passengers’ responsibility to check in advance the specific terms which apply to their reservation with Israir or the operating airline. On some flights (such as domestic flights in the US and low-cost flights), a fee is charged by the airline for each piece of baggage, which will be borne solely by the passenger. The operating airline will charge the passenger directly for overweight, baggage of irregular size or additional baggage, in accordance with its terms.

 

Terms of purchase for other baggage products on Israir flights

Passengers may add any of the above services for an extra fee through Israir’s website by using the My Israir link or the call centre (during the hours of operation), and subject to the following terms and conditions:

 

a. Changes after purchasing checked-in baggage on international flights:

Any change made after adding the above service to the flight ticket will be subject to the terms of cancellation of the Consumer Protection Law, 5741-1981 (hereinafter - the “Consumer Protection Law”); however, if the reservation does not fall under the terms and conditions stipulated in the Consumer Protection Law, passengers who wish to cancel the above service will be charged a cancellation fee, as follows:

 

1. Up to 21 business days prior to the onward flight - a cancellation fee of 35% of the cost of the service.

2. Between 21 and 14 days prior to the onward flight - a cancellation fee of 50% of the cost of the service.

3. Between 14 and 7 business days prior to the onward flight - a cancellation fee of 75% of the cost of the service.

4. Between 7 business days and 24 hours prior to the onward flight - a cancellation fee of 90% of the total cost of the service.

5. Less than 24 hours before the date of service - a cancellation fee of 100% of the cost of the service.

 

b. Cost of checked-in baggage at the airport:

First piece up to 23 kg - $95 at airports in Israel and 84 Euros at airports abroad.

Cost of each piece exceeding the above weight on flights operated by Airbus aircraft, between 24 kg and 32 kg - $70 at airports in Israel and 62 Euros at airports abroad.

Second piece up to 23 kg - $110 at airports in Israel and 97 Euros at airports abroad.

Between three and 5 pieces - $140 for each piece of baggage at airports in Israel and 125 Euros for each extra piece at airports abroad.

 

c. Transport of sport equipment:

Passengers who wish to transport sport equipment (such as skiing equipment, surfboards, etc.) must have it packed in a manner that protects its integrity and allows it to be carried in the cargo hold together with other baggage, and sign an indemnification form. Transport of motorized surfboards is prohibited.

 

International flights:

Up to 20 kg - $70 for each leg at airports in Israel/60 Euros at airports abroad (regardless of any extra weight carried by the passenger).

Over 20 kg - $80 for each leg at airports in Israel / 80 Euros at airports abroad (regardless of any extra weight carried by the passenger).

 

Domestic Flights:

Bicycle - NIS 100 one-way

Large surfboard - NIS 150 one-way

Small surfboard - NIS 75 one-way

 

d. Transport of musical instruments:

Passengers who wish to transport musical instruments (such as a guitar, etc.) must have it packed in a manner that protects its integrity and allows it to be carried in the cargo hold together with other baggage, and sign an indemnification form. If the instrument must be loaded in the cargo hold, the passenger will be charged according to the excess weight price list. If the instrument can not be loaded into the cargo hold because it may be damaged, the passenger must purchase an extra seat for the instrument, and make sure that it is secured in order to ensure that it does not constitute an obstacle in case of emergency. Israir must be informed of instruments of irregular dimensions upon making the reservation.

 

 

 

Cancellation of a distance sale transaction according to the Consumer Protection Law:

“Distance selling transaction” - an engagement in a property sale or service provision transaction, where such engagement is made as a result of remote marketing, without common physical presence of the parties.

 

“Distance Marketing” - an approach by a dealer to a consumer via post, phone, radio, television, any means of electronic communication, facsimile, publishing of catalogues or advertisements, etc., with the aim of contracting a transaction without the physical common presence of the parties, but rather using one of the afore-mentioned means.

 

According to paragraph 14c(c) and 14c(d)(2) of the Consumer Protection Law, in distance selling transactions, the person placing the order (who is not a business customer) may cancel the transaction within 14 days from the date of engagement or the date of receipt of a document containing details regarding such transaction, the latest of the two, and in the case of senior citizens/new immigrants/persons with disabilities who meet all the criteria set forth on paragraph 14(c)(1) of the Consumer Protection Law, within 4 months of the said date, provided that the date of cancellation is not within 7 days, which are not rest days, prior to the date on which such service is supposed to be provided (for the purpose of this provision, the meaning of “days which are not rest days” is business days which are weekdays, excluding Saturdays and public holidays).

 

In case of cancellation according to the above provisions, the passenger will be refunded, within 14 days of the acceptance of the cancellation notice by Israir, the part of the transaction price paid by such passenger, except for a cancellation fee in an amount which will not exceed 5% of the transaction price per passenger, or NIS 100 per passenger, the lowest of the two (hereinafter: "Reduced Cancellation Fee”), and Israir shall cancel all other charges incurred by the passenger as a result of such transaction (insofar as such charges exist). If the transaction was made by credit card, the passenger shall be charged the clearing fee incurred by Israir. However, during the cancellation periods stated above (14 days or 4 months, as applicable, which do not occur within 7 days which are not rest days prior to the date of the provision of such service), and as long as such cancellation is the result of material discrepancy between the service and the material details provided with regard thereto in writing, or as a result of a violation of a material obligation by Israir, such decreased cancellation fee will not be charged. The right of cancellation in such regular sale transactions shall not apply to services performed entirely outside Israel, including connecting flights operated by other airlines. In addition, the right of cancellation shall not apply to a transaction paid for partly used coupons, gift vouchers or prepaid magnetic cards.